How to ask for payment professionally + templates

late payment

So whether 5 Payment Reminder Templates To Ask For Overdue Payments sending text, email, or letters to your clients, these tips and timeline above will help you send clear and direct reminders to minimize late payments. As I mentioned earlier, you don’t want to count on one medium of communication in your collection efforts. While sending payment reminders via email is one of the most effective ways to ask your clients to pay you, it isn’t the only option.


A passage about a penalty in case the original payment date is overdue. Don’t make direct accusations about the client not paying you. Sometimes, despite all your best emailing efforts, you still won’t get paid, or receive any kind of response.

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Still, it’s something that needs to be done to improve cash flow and set your business up for success, according to Entrepreneur. Since they are only a week late, you can keep the reminder gentle and light. Paid holiday is any religious, national, or state holiday that an organization provides as paid time off. What tools to use to remind your clients of the pending payment . Invoicing tools help you organize and keep in order your due payments and invoices. Finally, you can also consult a legal entity about what elements you should include in your contract to maintain professionality.

How do you politely ask for an overdue payment via email?

  1. Mention the invoice in the subject. Start by writing a subject that references the invoice.
  2. Include a polite opening.
  3. Reference the due date and amount.
  4. Explain payment options.
  5. Specify next steps.
  6. Recent due date.
  7. Late overdue payment.
  8. Final notice.

The first is a gentle reminder, to be sent the day before an invoice is due. The second is for when an invoice is ‘early-late’ by two-to-five working days. The final template is for when an invoice is ‘late-late’, by five or more working days. When we’re waiting for our payment, we send a reminder to the client seven days before it’s due.

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If you have any questions don’t hesitate to reply to this email or give us a call at . I did want to quickly mention that we haven’t received payment from you just yet. There should be differences in tone, wording, and content of every reminder email. The invoice is the final step in a well-executed business transaction. I would be really grateful if you could let me know when we can expect to receive payment.

  • Reminder after already issuing a First Payment Reminder Letter, and the tone can be more direct than the first.
  • Don’t make your client dig through their email history to find the invoice you’re reminding them to pay.
  • Below is a notice of payment due template that you can use to remind the customer about their payment due.
  • Should you require assistance, our company offers multiple payment plans that you may find helpful.

If you’re on first name terms with your recipient, a “Dear, ” also works. On the other hand, “To Whom It May Concern” makes you sound like Henry VIII, don’t use it. Remember, we’re trying to get our money back, but we’re also trying to maintain our relationship with the customer. Understand that a customer might be facing some minor cash-flow issues or have a totally valid reason for being late.

The benefits of planning your invoice reminder emails with Chaser

Another element you can include in the overdue payment email is a specification of the next steps in the billing process. An email’s subject line should be precise so that it instigates your customers to open your email and check. That’s the main reason you must write a clear subject line that prompts your customers to see what’s inside the reminder email.

  • All your client communication history – between them and every member of your CRM workspace – is recorded and surfaced.
  • “Due upon receipt” is a vague term, there is a good chance that the customer may interpret it in a wrong way.
  • As always, please reach out to me with any questions or concerns.

That includes covering when you expect invoices to be paid. As invoice fraud becomes more widespread, companies may implement more controls on payment. These increased safeguards may result in invoice payment delays, especially if there are manual reviews.

Be helpful and thorough by re-attaching the invoice to your email or providing a link. Asking for an advance is another great way for you to ensure getting paid once you finish the project. You can even include this in your contract and let your clients know this is the way you do your business. This is your first email about the invoice being overdue — so, you’ll need to maintain a firmer tone and include a straightforward CTA. We know how uncomfortable it can be to ask for money from clients, especially if you’re never sure how polite or how rude you might sound in your email.

  • From my experience, a lot of working people also find talking about payment a taboo even though it’s a completely logical next step after a job is done.
  • Unfortunately, we still haven’t received your payment for .
  • Please let us know immediately when you plan to send payment.
  • The ideal email copy is between 50 and 125 words has a response rate of 50%.
  • In particular, sending reminders 7 days in advance of the due date and on the due date may be helpful.

It seems that I’ve yet to receive payment for [Invoice#123], which was due . I would appreciate it if you could inform me about any changes regarding your payment schedule. You can send the payment via like we originally discussed. Payment collection features to see how much Ruul can help you.

It can be really difficult to get it right, so overdue invoice reminder email templates that set the tone for your written communications can be handy. SMS payment reminders Increase your chances of getting paid and reach customers in the most effective way possible, with SMS invoice chasing. Send automated payment remindersvia text or email to clients to remind them to pay their outstanding invoices. Even if you are equipped with outstanding invoice letter templates, you shouldn’t have to use them unless necessary.

How do I write a reminder for an overdue payment?

Payment reminder email: one week late

We're following up on the overdue invoice [INVOICE #] for the amount [$0.00], which was due on [INVOICE DUE DATE]. We've attached a copy of the invoice for your reference. To avoid any additional late payment fees please make a payment via [ACCEPTED PAYMENT METHODS].